One of the most common problems that the IT folks deal with is when users are locked out of their account.
The simplest initial solution is to turn wifi off on all your devices and wait 45 minutes for the account to automatically unlock.
The most common cause of “lockout” is a device with an old, expired, wifi or other password stored. You can find instructions for changing your password(s) on the Intranet here: https://intranet.smus.ca/submenu.asp?Num=9
I recommend making a list of all the devices and passwords that you need to change.
If you get one of the “SMUS Wireless/Dorm Wired Authentication Failed” emails, it is most likely because one of your devices is using an expired password. Again, the solution is to make sure that all the passwords are current.
These tips are now being archived at the following location in a blog format: http://smustechtips.blogspot.ca
Also, please let me know if you have any tips you would like to share!
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Mike Jackson, Science Teacher
Academic Technology Coordinator
St Michaels University School, Victoria, BC
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